Returns & Exchanges
At WatchHouse, we take pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food items, we offer refunds or replacements within 14 days of delivery for qualifying issues.
Contact Support
Email our customer service team within 48 hours of receiving your order with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the product and the original packaging to help us verify the damage or error for our quality control team.
Review Process
Our team will review your request within 2 business days and notify you if your return or refund has been approved based on our food safety standards.
Receive Refund or Replacement
Once approved, we will either initiate a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing